A top-performing IT team starts by having the right people on board, however, today’s IT leaders are faced with increasing challenges in the recruitment, development, and retention of quality staff. The Technology Leadership Forum (TLF) IT mentoring internship program is designed to assist in addressing these challenges. By investing in future talent, it can augment traditional recruiting strategies to ensure that organizations will have a continuous talent pool from which to draw upon with the appropriate skills and competencies needed in this dynamically changing environment.
During the Summer Internship Program students are trained in the following disciplines:
Teaches interns the necessary skills for handling customers with the highest level of professionalism in both general day-to-day interactions and in tense situations.
Some tips they learn include:
- How to appropriately greet and assist customers ensuring their satisfaction is met
- How to appropriately escalate issues to their superiors
- How to diffuse a tense situation
This module teaches the interns how to communicate more effectively at work. It will help the students identify the best method of communication given different scenarios and how to use it effectively to achieve the best response. It teaches them how to communicate in different settings and with different individuals
This course equips the interns with the necessary skills to effectively plan and prioritize tasks in order to maximize their productivity. It helps them identify their own bad time-management habits and teaches them what they can do to resolve them.
This 2 part course teaches the interns the best way to deliver a presentation given the audience they are addressing and the topic they are discussing. The students deliver an impromptu presentation in the first session. In the second session after learning the material the students deliver a second, more improved presentation.
Networking is an art form, and can be very intimidating for entry-level individuals in a room full of accomplished professionals. This module teaches the students tips to overcome fears, identify networking opportunities and make a lasting impression on professionals.
Resume Writing & Interview Skills
This module, taught by the Director of Workforce Development, teaches the students the best way to layout a resume to catch employers attention. The interns also learn tips and tricks on how to approach an interview and the best way to answer tough questions.
Open Source Programming
Students learn how to develop on and use a number of open source frameworks including HTML5, Python, PHP and many more
Business Analysis/Business Process
Introduction to industry standard frameworks for managing and improving business processes as well as how to apply basic facilitation and change management skills to assist the adoption of new improved processes
Budget & Finance
Introduction to financial planning for an IT department
Interns learn the fundamentals and best practices of project management methodology as applied to IT initiatives, and the skills needed to deliver IT projects on time, within budget, and to specification.
Audit & Compliance
Interns are introduced to the topic of IT Audit during which they learn how to create and implement an audit plan. They also introduced to compliance regulations and common frameworks used by organizations to assess their controls.
Disaster Recovery/Business Continuity
Interns get introduced to disaster recovery planning; common risk control policies and countermeasures and disaster recovery tools and services available to ensure business continuity in the event of a disaster.
This module is an introduction to IT governance best practices. Interns learn the process of IT Governance. They are also introduced to the most common IT governance frameworks
High level overview of Information Security the reasons for it and how companies mitigate risks. The students will learn of the risks and threats businesses face and the tools used to protect their networks.
Overview of key concepts and terminology associated with SOA including a study of strategic benefits and opportunities of SOA. Students will also be introduced to technologies used to build service-oriented solutions.
Data Warehousing/Business Intelligence
This course provides an overview of business intelligence and data warehousing and exposes interns to all the major facets of developing and using a data warehouse to make effective business decisions. The course introduces the students to the different methods of data warehousing and the various tools and applications used.
Interns learn the various methods of data storage and the characteristics of each
Interns learn of the various types of servers and their characteristics and gain an in-depth understanding of grid and cloud computing.
Interns learn the various email clients and protocols and how each work. This module is focuses on email security and best practices for combatting risks stemming from email.
The interns learn the essentials of networking theory including networking concepts like the OSI 7 layer model and the TCP/IP model, mapping network components, cables, switching, WiFi, IP addressing, routing, application protocols and network security
Interns learn the ins and outs of pursuing a career in ICT sales